Is Your Customer Success Function Built to Scale in 2026? 

Stop relying on gut feelings.
In 4 minutes, this complementary diagnostic will evaluate your post-sales maturity and expose the hidden gaps in your strategy, data, and playbooks.

Stop Guessing. Start Diagnosing.
Reduce Churn. Drive Revenue.

2026 is in full swing, and you need to know where your operation is breaking.

This first diagnostic cuts through the noise of daily operations to answer the four questions your Board will ask:

  1. Strategy: Are we proactive, or just waiting for the phone to ring?

  2. Data: Can we predict churn 90 days out, or are we blindsided?

  3. Scale: If we double customers, do we break?

  4. Talent: Do we have a system, or just great people carrying the load?

This isn't a vanity quiz. It is a condensed version of the audit I run for my consulting clients.

Upon completion, you will instantly receive:

  1. Your Maturity Score and a "Red Flag" Report with your biggest risk for 2026.

  2. Actionable Fixes: Specific steps you can start to implement this week to close your gaps.

This diagnostic is specifically designed for:

  • Series A-C Revenue Leaders in firefighting mode
  • CS Leaders who struggle to transform a "Reactive Support" culture 
  • Founders who need to understand why their current CS hires aren't delivering the expected ROI.

(If you are an entry-level CSM, this assessment may not be relevant for you yet.)

See what others have to say

"A simple, structured check-in like this is exactly what busy CS leaders need to refocus. Really appreciate how it goes beyond metrics to highlight relationship-building and leadership."

William Sinclair, Sales Consultant, Catalyst

"Love this. Most teams measure customers, very few pause to measure themselves. A 12-question mirror sounds simple, but could unlock deep clarity. Especially in a world where busy often hides broken."

Kuber Sethi, CS Leader, Vectra AI

"I sometimes get so deep in team ops that I forget to zoom out and ask, “Are we actually growing in the right direction?” This score sounds like such a simple but powerful gut check"

Angeline Gavino, Co-Founder, CS Hub APAC

"I’ve taken up the call to action for a complementary follow up because I could use an outsider perspective. I’m sure like a lot of CS leaders I think our team is in a ‘unique situation’ and your thoughts would be welcome! Recommendations were very valuable and good to see it so clearly laid out and actionable"

Claire Liddiard, Head of CS, Osprey

About Thomas Voigt

As a former VP of Customer Success, Thomas has a proven track record of delivering exceptional results, including expanding revenue from $3M to $10M working with clients like Amazon, Google, Meta and Disney.

Now, he helps companies build post-sales functions that scale. His methodology (ACE Framework) has been used to rebuild segmentation for scaling companies in MarTech, HR, GastroTech, and FinTech, to transform churn operations for platforms like Gastromatic, and to upskill teams at Softgarden quite recently.

He has built this scorecard because he believes you can’t fix what you can’t measure.

Don't Fly Blind.

 
Get the data you need to defend your budget, upskill your team, and hit your NRR targets.

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